Terms and conditions

These terms apply to all agreements between Scalestate.ai and the client. Deviations are only valid if agreed in writing.

Scalestate.ai provides commercial infrastructure for real estate projects: project websites, positioning and content, advertising campaigns, automated and personal lead follow-up, qualification, scheduling of sales appointments and (under Full-Service Sales) sales support up to signing and deposit.

Scalestate.ai never acts as a broker or seller of the property itself. The purchase agreement is always concluded between the client and the buyer.

All quotations are without obligation and valid for 30 days unless stated otherwise. An agreement is formed by written acceptance or as soon as Scalestate.ai starts the work with the client's consent.

The fee consists of: (a) a one-time onboarding fee, (b) a monthly management fee, (c) a fee per qualified sales appointment and (d) where agreed, a sales success fee per completed sale. Advertising budgets are always paid separately and directly by the client to the advertising platform.

An appointment counts as qualified when the lead meets the criteria agreed in writing beforehand, such as budget, purchase intent, timeline and interest in the relevant project.

The sales success fee is only due upon an actually closed purchase with a lead introduced or followed up by Scalestate.ai, and is invoiced after signing of the purchase agreement. If the purchase is cancelled or dissolved, the success fee lapses, except in case of buyer default.

Invoices must be paid within 14 days. In case of late payment, statutory commercial interest is due and Scalestate.ai may suspend the work after notice of default.

The client provides all required project information, imagery, pricing and availability in a timely and complete manner, and guarantees this information is accurate and complete.

The client is responsible for the legality of the project, the permits and the accuracy of all claims about the property. Scalestate.ai is not liable for incorrect project information supplied by the client.

Scalestate.ai commits to best efforts but does not guarantee a specific number of leads, appointments or sales. Forecasts and calculation examples are indicative and non-binding.

Scalestate.ai's liability is limited to the amount the client paid in management fees in the three months preceding the damaging event. Liability for indirect damage, consequential damage, lost profits and missed sales is excluded, except in case of intent or wilful recklessness.

All websites, campaigns, content and systems developed by Scalestate.ai remain the property of Scalestate.ai until full payment; thereafter the client receives a non-exclusive licence to use them for the duration of the project.

All lead and customer data is and remains the property of the client and will be transferred after the agreement ends.

Both parties keep all confidential information secret, also after the agreement ends.

Monthly subscriptions have a minimum term of three months and are then renewed monthly with a notice period of one month, unless agreed otherwise. Termination must be made in writing.

Upon termination, costs already incurred, work performed and success fees due for completed sales remain payable in full.

In case of force majeure, Scalestate.ai is entitled to suspend performance; force majeure lasting longer than 60 days gives both parties the right to dissolve the agreement without liability for damages.

If any provision is found to be void, the remaining provisions remain fully in force.

Dutch law applies to all agreements. Disputes will be submitted exclusively to the competent court in the Netherlands, unless parties agree in writing to mediation or arbitration.